Terms and conditions

Maami Pantry Returns Policy

At Maami Pantry, we are committed to providing high-quality products and a pleasant shopping experience. Please take a moment to review our returns policy, which covers both food and non-food items:

1. Food Items - No Returns Policy

For the safety and well-being of our customers, we do not accept returns or exchanges on food items. Once food products are purchased and delivered, they are considered final sale. Please inspect your order carefully upon delivery to ensure you received the correct items.

2. Non-Food Items - Returnable within 7 Days

Non-food items, such as kitchenware, pantry accessories, and other merchandise, may be returned under the following conditions:

Eligibility: Non-food items can be returned within 7 days from the date of delivery.
Condition: The item must be unused, in its original packaging, and in resalable condition. Any tags or seals must remain intact.
Return Process: To initiate a return, please contact our customer service team at maamipantry@gmail.com. Be ready to provide your order number and reason for return.
Return Shipping: Customers are responsible for the return shipping costs, unless the item was delivered damaged or incorrect.
Refunds: Once the returned item is received and inspected, a refund will be processed to the original payment method within 3-5 business days.

3. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately within 48 hours of receiving your order. We will arrange for a return and provide a replacement or a full refund, depending on your preference.

4. How to Return Non-Food Items

To return non-food items, please follow these steps:

Contact Us: Reach out to our customer service team within 7 days of delivery.
Prepare the Item: Ensure the item is in its original, unused condition with all packaging, tags, and seals.
Ship the Item: Use a traceable shipping method to return the item to us at the address provided by our customer service team.
Refund Processed: Upon inspection and approval of the return, we will process your refund to your original payment method.

5. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange a non-food item, please return it for a refund and place a new order for the desired item.

6. Contact Information

If you have any questions or need assistance with your return, feel free to reach out to us:

Email: maamipantry@gmail.com
Phone: +44 7380 211439

By shopping with Maami Pantry, you agree to abide by the terms of this returns policy. We appreciate your understanding and hope you enjoy your experience with us!